When I worked full-time, I rejoiced on TGIF. I reveled in a weekend of fun and foolishness. However, Friday, March 24th was deplorable.
First, I was awakened by the sound of heaving. (One of my dogs, an inherited Heinz, burrows herself every night under the blanket.) I leaped from the bed, threw back the cover, only to witness her vomit a disgusting mess of grass and yellow bile on the sheet and mattress cover. I looked at the clock–5:50 AM. Really?
After sentencing the soiled linens to the washer, I went to make a cup of coffee. Damn! Out of K cups! Remembering my grandmother’s advice to never leave home without donning clean underwear, I got dressed, semi-combed my bed hair, and drove to the Golden Arch’s drive through. “One small cup of coffee, please with cream.
“That will be $1.08 at the first window.”
As I reached in my purse to retrieve the money, I remembered my wallet was on my kitchen table. I scoured the bottom of my purse for errant change–67 cents. Now what? Fortunately, I don’t store my credit cards in may wallet, so I offered the clerk a charge card. Her face was filled with disgust as she swiped my card. I imagined her thinking, “Dumb old broad, driving a nice car, without $1.08 in cash. She must not own a hairbrush either.”
Wait! It gets worse. The mail comes with my credit card bill. I peruse it and quickly realize my account has been compromised. Immediately, I phoned. “Enter your zip code, enter the last four digits of your credit card number. Press one for….Press two…. ” What? I need to talk to someone; no choices dealt with my issues.
Two hours after this mayhem began, I finally talked to Amber, and my compromised card was cancelled. But March Madness didn’t end.
My house phone rang once, then stopped. Again and again. Once. Then, nothing. The house phone screen message, “Line in use.” I can’t deal with this; I destined in end up in the emergency room on a Friday night. I’ll suffer a full-blown heart attack, die on the gurney, while all the drunk, car-accident victims are ushered into ICU. My cell phone quickly connected me to the cable phone service, and Frantesa answered.
Swiftly, my Friday from hell vanished. When I explained my problem, she offered help. “What’s your first name?”
“Miss Sue, let me reset your modem. Are you physically able to unplug this and that?”
What? I’ve not lost all the cards in my deck…yet. “Certainly.”
“This will take a few moments. Since you said you’re older than me, do you have any words of advice for me?”
What? I’m trying to get my phone fixed. She persisted. “Frantesa, you are 29-years old. Vote. Pay attention to local, state, and national issues.”
“We’re not allowed to discuss politics with customers. Come on, give me some to improve my life.”
What? Now, I’m a shrink? “Frantesa, your goal in life is to be remembered for what you gave, not what you had.”
“Wow, Miss Sue, those are powerful words. I do give, but not enough. I’m sorry I can’t resolve your phone problem. A technician will be by tomorrow morning.”
NEVER in my long history had this cable company scheduled promptly. “By the way, Miss Sue, I flagged your account. You’ll receive a $10 credit, and I will receive an urgent message when your problem is fixed.”
The technician arrived three minutes ahead of schedule Saturday morning and within another five minutes, my phone problem vanished. Even in light of the vitriolic hate currently spread across America, our country is brimming with wonderful people who give, regardless of what they have. Frantesa, thank you.